Home » When Americans Complain: Governmental Grievance Procedures by Walter Gellhorn
When Americans Complain: Governmental Grievance Procedures Walter Gellhorn

When Americans Complain: Governmental Grievance Procedures

Walter Gellhorn

Published
ISBN : 9780674951013
Hardcover
247 pages
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 About the Book 

Professor Gellhorn approaches his task of evaluation from the standpoint that increasing governmental activity to solve the problems of our complex industrial society serves to enlarge the freedoms of the ordinary citizen. He is not one, therefore,MoreProfessor Gellhorn approaches his task of evaluation from the standpoint that increasing governmental activity to solve the problems of our complex industrial society serves to enlarge the freedoms of the ordinary citizen. He is not one, therefore, to flay the bureaucracy. The general level of governmental performance in the United States, he thinks, is so high that we can now sensibly consider how to make it more consistently excellent rather than merely tolerably good. He also insists that a good deal of the bureaucratic inflexibility which is the butt of popular criticism is itself the result of creakingly cumbersome methods imposed upon government as safeguards against unchecked authority. So Gellhorn explores the ombudsman idea as a means of lessening individual irritation with government and of strengthening personal protections without jeopardizing public policies. His target is official mistake, malice or stupidity. - Carl Auerbach, Indiana Law Review